Terms & Conditions

In using our website http://www.sure4pets.uk, you are deemed to have read and agreed to the following terms and conditions so please read the following carefully:

We reserve the right to substitute products from our range with another product of equal or greater value without additional charge to the customer should the original product be unavailable.

We reserve the right to increase and decrease our prices at anytime.

The despatching of product will be within the delivery timescale as notified upon successful clearing of the payment details. sure4pets.uk cannot be held responsible for late deliveries due to unforeseen events outside of our control.

By purchasing any product from sure4pets the buyer is acknowledging and accepting these terms and conditions.

Confidentiality

We are bound by the Data Protection Act 1998, meaning any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to sure4pets services and the full content of this website.

Cookies

Like most interactive web sites sure4pets website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Payment

Cash, all major Credit/Debit Cards, or BACS Transfer are all acceptable methods of payment. We do not accept cheques or American Express. All goods remain the property of the Company until paid for in full. Goods will not be despatched until payment is received in full.

Bank Account no: 76428134
Sort Code: 56-61-35
Account name: sure4pets Ltd.

Returns & Exchange Policy

Sorry but we cannot offer a refund or exchange on food stuff. This section refers to ‘Accessories’ only.

If for any reason you are unhappy with your purchase please contact us via phone so we can assist, you can return it to us in its original, unused condition within 14 working days from the date of dispatch.

For refunds that are not the fault of sure4pets.uk there will be a 20% re-stocking fee. For exchanges a 10% re-stocking fee will be levied.

Goods returned must be with a copy invoice or delivery note (as proof of purchase) and in the original packaging. We will offer either a refund or exchange for the goods purchased once an inspection of the goods has been made.

A customer can return goods personally.

This is acceptable provided that all the guidance above is adhered to.

Please note that refunds processed by us must be made to the same credit or debit card as used during purchase. Cash refunds cannot be given when goods have been purchased by credit/debit card.

If an item is returned for an exchange and you then decide to return the replacement for a refund you must send the original invoice/delivery note back with the item to which you would like to be refunded.

To arrange to return goods contact enquiries@sure4pets.uk and we will instruct you of the returns process and refunding procedure.

Please follow the steps below to enable us to process your refund efficiently:

1. Email us giving the reason for the return.

2. Please include your original order confirmation email. If you do not have the original email, please send us a note detailing the reason for the return which should include the order date, your name, contact telephone number & the delivery address.

3. In the case of a faulty product, please provide a full description of the fault.

4. Wrap the item securely in its original packaging, then send the package via a registered-delivery service (so that you have a proof of delivery) to the address below.